Your Privacy Matters
Our commitment to protecting your personal data and ensuring a secure gaming environment.
At Unibet Casino, we understand that your privacy is paramount. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website and use our services. We are committed to maintaining the highest standards of data protection and transparency.
Information We Collect
Personal Information
When you register an account with Unibet Casino, we collect essential personal details including your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, comply with legal regulations, and ensure responsible gaming practices.
We also collect payment information such as credit card details, bank account information, and e-wallet credentials when you make deposits or withdrawals. All payment data is securely processed through encrypted channels and is never stored on our servers.
Technical Information
Our systems automatically collect technical data when you visit our website, including your IP address, browser type and version, operating system, referring website, pages viewed, and timestamps. This information helps us improve our services and detect any fraudulent activity.
We use cookies and similar tracking technologies to enhance your user experience, remember your preferences, and provide personalized content. You can control cookie settings through your browser preferences.
How We Use Your Data
Account Management
- Creating and maintaining your player account
- Verifying your identity and age
- Processing deposits and withdrawals
- Providing customer support services
Legal Compliance
- Anti-money laundering (AML) checks
- Responsible gambling monitoring
- Fraud prevention and detection
- Regulatory reporting requirements
We process your personal data based on various legal grounds including contract performance, legal obligations, legitimate business interests, and your explicit consent where required. We never sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that help us remember your preferences and provide personalized content.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Login sessions, security, basic functionality | Session/24 hours |
| Functional | User preferences, language settings | 30 days |
| Analytics | Website usage statistics, performance | 2 years |
| Marketing | Personalized offers, targeted content | 1 year |
Cookie Management
You can control and delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website. Most browsers allow you to block third-party cookies while keeping functional ones active.
Your Privacy Rights
Right to Access
Request a copy of all personal data we hold about you, including how it's being used.
Right to Rectification
Correct any inaccurate or incomplete personal information in your account.
Right to Erasure
Request deletion of your personal data, subject to legal and regulatory requirements.
Right to Portability
Receive your personal data in a machine-readable format for transfer to another service.
Right to Restrict Processing
Limit how we process your personal data in certain circumstances.
Right to Object
Opt-out of marketing communications and object to processing for legitimate interests.
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided below. We will respond to all requests within 30 days as required by applicable data protection laws.
Data Security and Protection
We implement industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our comprehensive security framework includes multiple layers of protection.
SSL Encryption
256-bit SSL encryption protects all data transmission between your device and our servers.
Secure Servers
Data is stored on secure servers with advanced firewalls and intrusion detection systems.
Access Controls
Strict access controls ensure only authorized personnel can access personal data.
Data Breach Protocol
In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by GDPR regulations. We maintain detailed incident response procedures to minimize any potential impact.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the information below. Our dedicated privacy team is available to assist you.
Data Protection Officer
Customer Support
Available 24/7 via live chat and email
Quick Response Commitment
- Data access requests: Within 30 days
- Privacy questions: Within 48 hours
- Account changes: Immediate processing
For complaints or concerns about our data handling practices, you may also contact the Information Commissioner's Office (ICO) in the United Kingdom.